Summary
Companies wish to know how to provide ‘effective’ remedy for workers in their supply chains and, as one way of ensuring remedy, how to design effective operational grievance mechanisms (OGMs). They want to know if what they are doing is enough, or if it works? And, if not, what they can do to change this and enhance their recognition as an ethical company? This paper helps to better understand what companies can learn from governments when considering how to provide remedy for workers in their supply chains and how to make OGMs more effective.